Refund Policy for Multibox

Effective Date: 10 September, 2024

At Prerna Infotech, we aim to ensure the satisfaction of our users with the services provided by Multibox, our platform for corrugated manufacturers. This Refund Policy explains the conditions under which refunds may be issued and the procedures for requesting them. By using Multibox, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds

Refunds will only be considered in the following circumstances:

• If a request for a refund is made within 7 days of the original transaction.
• If the user experiences a technical issue with the Multibox platform that cannot be resolved within a reasonable time frame.
• If the Multibox service is discontinued or is unavailable for an extended period beyond what is reasonable.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Failure to use the platform or services as intended due to user error or lack of knowledge.
• Delays caused by the customer in providing necessary inputs, information, or approvals.
• If the customer has already downloaded or accessed substantial portions of the product or service.
• If the customer fails to meet the eligibility criteria specified in this policy.

3. Process for Requesting Refunds

To request a refund, please follow these steps:

• Contact our customer support team at [email protected] within 7 days of the transaction.
• Provide your order details, including the transaction ID, date of purchase, and the reason for the refund request.
• Our team will review your request and notify you of the outcome within 5-7 business days.

4. Refund Approval

If your refund request is approved, the amount will be credited back to your original method of payment within 3-5 business days. Please note that the time taken for the refund to appear in your account may vary depending on your bank or payment provider.

5. Cancellations

Cancellations will only be accepted under the following conditions:

• If the cancellation request is made within 7 days of placing the order for the Multibox service.
• If no significant portion of the service has been accessed, downloaded, or used by the customer.

6. Issues with Products and Services

If you encounter issues such as defects in the services provided or discrepancies in stock and inventory management, please notify us immediately. Our team will work with you to address the issue. If the issue is not resolved satisfactorily, you may be eligible for a refund or service credit.

7. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please reach out to us at [email protected].